Picture this: It’s 9 am and you’ve just sat down at your desk in your home office in London. You open your inbox, expecting an email from a colleague in Japan, with information you requested before logging off the day before. But there’s no reply.
You were hoping to take advantage of the eight-hour time difference to get answers while you were sleeping, and now you’re annoyed. Do you hold onto that feeling, growing increasingly resentful during the day, and drafting passive-aggressive emails to your Japanese co-worker? Or do you let it go, knowing there was likely a reason they didn’t reply, and that you should be patient?
The difference between those two responses is trust. Organizational psychologists and good managers know that a lack of trust between co-workers can quickly lead to a breakdown in teams, particularly those that work across geographies and cultures. Research has shown that the quicker you can establish trust, the more efficiently a team can work on a task, and the more resilient it is to the inevitable stresses caused by time zones, cultural differences, pressures, miscommunications, and conflict. Academics call a global team’s ability to do this at the beginning stage of a project “swift trust formation.”
For Android Mobile users Ilwareed Online has an App available on Google Play Store, with this App you can get the latest News and Political Analysis every minute.
Download Ilwareed Now.
Follow us on Twitter #ilwareed and Facebook #ilwareedonline